AI Chat Script

An AI chat script is a structured set of prompts, flows, and example dialogs that define how a conversational assistant should handle different scenarios. It replaces rigid rule trees with flexible guidance for language models. For product and support teams, chat scripts provide a blueprint for desired behavior, making it easier to test, improve, and scale AI-driven conversations across user segments and use cases. An AI chat script is a structured design of prompts, flows, and decision points that define how a conversational assistant should behave across scenarios. It replaces rigid decision trees with guidance suitable for language models. For product and support organizations, chat scripts provide a blueprint that can be tested, optimized, and scaled.