Chat Prompt

A chat prompt is a conversational instruction sent to a language model within a multi-turn dialog, often referencing previous messages. It mirrors human chat behavior, using questions, clarifications, and follow-ups to refine Ai Messages. For support, sales, and product teams, chat prompts enable dynamic flows that can qualify leads, resolve issues, and surface relevant content, while prompt engineers tune them for accuracy and tone. A chat prompt is a message within a multi-turn conversation that guides how the language model should respond at that particular step. It may reference previous turns, provide new facts, or refine instructions. For product and support teams, designing clear chat prompts enables fluid, human-like dialogs where Ai Messages progressively narrow toward solutions, upsells, or next best actions.