Customer Support Bot

A customer support bot is a specialized AI chatbot designed to resolve user issues, answer FAQs, and route complex cases to human agents. It uses structured prompts, knowledge retrieval, and guardrails to provide accurate assistance. For support operations, a well-designed bot reduces ticket volume, improves resolution time, and ensures consistent messaging, while prompt engineers continuously refine flows based on real interaction data. A customer support bot is a specialized AI chatbot focused on resolving service issues, answering FAQs, and routing complex problems to human agents. It uses domain-specific prompts, retrieval, and guardrails to stay accurate. For support operations, a strong customer support bot reduces ticket volume, improves response times, and delivers consistent Ai Messages across channels.