Multi-turn Conversation

A multi-turn conversation is an interaction where a language model processes a sequence of messages over time, using prior context to inform each new response. It mimics human dialog with follow-ups, clarifications, and corrections. For customer support, sales, and product flows, multi-turn design enables more natural AI experiences, but requires careful context management, prompt hierarchy, and safety controls to keep messages consistent and on-goal. A multi-turn conversation is an interaction where a language model processes a sequence of messages over time, using previous turns as context for new replies. It enables clarifying questions, follow-up prompts, and adaptive flows. For product and support teams, multi-turn design allows Ai Messages to feel more human and personalized, but requires careful context management and guardrails to avoid drift.