Omnichannel Experience

An omnichannel experience is a unified, seamless interaction across all touchpoints, where user context and preferences carry over from one channel to another. AI-driven messaging plays a key role by referencing prior interactions and adapting content accordingly. For designers and growth teams, building omnichannel experiences with language models means orchestrating prompts, data, and guardrails so every AI message feels coherent and continuous. An omnichannel experience is a unified journey where users receive consistent, context-aware communication across all channels and devices. Data, preferences, and conversation history flow between surfaces. For AI designers and marketers, building omnichannel experiences means orchestrating prompts, state, and guardrails so every AI message feels like part of a single coherent relationship.